{"product_id":"lenovo-5ws1k84311-warrantysupport-extension-5-years-5ws1k84311","title":"Lenovo 5WS1K84311 warranty\/support extension 5 year(s)","description":"\u003cstyle\u003etable.generic tr th {background: #eee;}\u003c\/style\u003e5Y Premier Support\u003ch2\u003eKey Features\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e24x7x365 hardware and software support\u003c\/li\u003e\n\u003cli\u003eDirect access to advanced technicians\u003c\/li\u003e\n\u003cli\u003eSingle point of contact and simplified escalation\u003c\/li\u003e\n\u003cli\u003eUnscripted solutions through phone, chat, or email\u003c\/li\u003e\n\u003cli\u003eNext business day onsite and parts prioritisation\u003c\/li\u003e\n\u003cli\u003eProactive and predictive issue detection\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eReasons To Buy\u003c\/h2\u003e\u003ch4\u003e5 Years Premier Support Plus\u003c\/h4\u003e\u003cb\u003e Open the door to better outcomes\u003c\/b\u003e\u003cbr\u003eLenovo Premier Support Plus provides faster issue resolution, protects your investment, and prevents IT issues before they become problems.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBoost productivity and EX with a single support solution\u003c\/b\u003e\u003cbr\u003eLenovo Premier Support Plus is all about connecting those who need support with those who are best prepared to provide it. Your users get direct access to advanced technicians who provide better, faster solutions that work every time - anytime, anywhere.\u003cbr\u003e\u003cbr\u003eThe result? Reduced downtime, increased productivity, and a much better employee experience. Check what else Lenovo Premier Support Plus can do for your workforce, your IT teams and your business.\u003ch4\u003eThe broadest, smartest support solution out there\u003c\/h4\u003e\u003cb\u003e Lenovo Premier Support Plus goes beyond best-in-class user support and issue resolution. It offers a suite of smart services that help your business in the journey toward maximum productivity. Take a look:\u003ch4\u003eAccidental Damage Protection\u003c\/h4\u003e\n\u003cb\u003e Reduce device repair costs by up to 80% and protect your investment in technology. \u003c\/b\u003e\u003cbr\u003eLenovo Device Intelligence \u003c\/b\u003e\u003cbr\u003eAI-powered tools that deliver proactive and predictive alerts that enable pre-emptive issue remediation\u003ch4\u003eKeep Your Drive and Sealed Battery\u003c\/h4\u003e\u003cb\u003eEnhance data protection and get extended warranty for your fleet’s batteries. \u003c\/b\u003e\u003cbr\u003eInternational Services Entitlement\u003cbr\u003eTravelling for business?  ISE extends your ADP, KYD and SBTY coverage internationally\u003ch4\u003eGet to know the Premier difference\u003c\/h4\u003e\u003cb\u003e As IT budgets contract, your business needs to reduce complexity, decrease operational costs, and find ways to increase the efficiency of your in-house IT teams. With Lenovo Premier Support Plus, you get prompt issue resolution and can get on with doing what they do best – focus on your growth and be as productive as possible.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eExperience Lenovo Premier Support Plus:\u003c\/b\u003e\u003ch4\u003ePremier Support Plus in detail\u003c\/h4\u003e\n\u003cb\u003e Premier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business. \u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003ePredict and prevent features combine with additional protection services to provide the ultimate support experience. \u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eHelp IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24\/7 access to support engineers.\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePremier Support\u003c\/b\u003e: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.2\u003cbr\u003e\u003cbr\u003e\u003cb\u003eServices Engagement Manager (SEM)\u003c\/b\u003e4: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eProactive and Predictive support3\u003c\/b\u003e: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAccidental Damage Protection (ADP)\u003c\/b\u003e2: From coffee spills to power surges, ADP typically saves 50-93%* compared with the cost of repair or system replacement.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eInternational Services Entitlement (ISE)\u003c\/b\u003e: Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eKeep your Drive (KYD)\u003c\/b\u003e2: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eSealed Battery (SBTY) coverage for up to 3 years\u003c\/b\u003e2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eCoverage for consumer products\u003c\/b\u003e: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eUnlock innovation, and boost user efficiency with the right support: Premier Support Plus\u003c\/b\u003e\u003ch2\u003eDescription\u003c\/h2\u003e\u003cb\u003ePremier Support Plus\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eAdd a little Plus to your IT support service.\u003c\/b\u003e\u003cbr\u003eHow can you protect employee productivity from mishaps such as a failed battery or hard drive at the same time as you maintain control of your budget and focus on digital transformation? How can you ensure international coverage across the globe? How can you harness the power of AI insights to monitor the health of your device fleet?\u003cbr\u003e\u003cbr\u003eYou’re probably asking many similar questions. Here’s one single solution.\u003cbr\u003eLet Premier Support Plus take the strain\u003cbr\u003eWe’ll do the heavy lifting to relieve the squeeze on your IT teams giving you time to innovate by removing your teams’ break\/fix burden.\u003cbr\u003e\u003cbr\u003ePremier Support Plus removes friction from the user experience by enabling direct access to Lenovo support engineers and building resilience and capacity into your IT function. Users and teams return rapidly to productivity, thereby releasing creativity to drive the business.\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePremier Support Plus at a glance\u003c\/b\u003e\u003cbr\u003ePremier Support Plus delivers seamless, reliable, and repeatable IT support that works every time, reducing downtime to maximize end user productivity.\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePremier Support Plus in detail\u003c\/b\u003e\u003cbr\u003ePredict and prevent features combine with additional protection services to provide the ultimate support experience.\u003cbr\u003eHelp IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24\/7 access to support engineers.\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePremier Support:\u003c\/b\u003e VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.\u003csup\u003e[2]\u003c\/sup\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eServices Engagement Manager (SEM)\u003csup\u003e[4]\u003c\/sup\u003e:\u003c\/b\u003e Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eProactive and Predictive support\u003csup\u003e[3]\u003c\/sup\u003e:\u003c\/b\u003e AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAccidental Damage Protection (ADP)\u003csup\u003e[2]\u003c\/sup\u003e:\u003c\/b\u003e From coffee spills to power surges, ADP typically saves 28-75%* compared with the cost of repair or system replacement.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eInternational Services Entitlement (ISE):\u003c\/b\u003e Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eKeep your Drive (KYD)\u003csup\u003e[2]\u003c\/sup\u003e:\u003c\/b\u003e Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eSealed Battery cover (SBTY)\u003csup\u003e[2]\u003c\/sup\u003e:\u003c\/b\u003e Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eCoverage for consumer products:\u003c\/b\u003e if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eUnlock innovation, and boost user efficiency with the right support: Premier Support Plus\u003c\/b\u003e\u003ch2\u003eSpecifications\u003c\/h2\u003e\u003ctable class=\"generic\"\u003e\u003ctbody\u003e\n\u003ctr\u003e\u003cth colspan=\"2\" class=\"text-left\"\u003eFeatures\u003c\/th\u003e\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNumber of years\u003c\/td\u003e\n\u003ctd\u003e5 year(s)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eType\u003c\/td\u003e\n\u003ctd\u003eOn-site\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOn-site support\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatibility\u003c\/td\u003e\n\u003ctd\u003eIdeaPad 5 16, Slim 7 16, 7 ProX 14\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\u003cth colspan=\"2\" class=\"text-left\"\u003eTechnical details\u003c\/th\u003e\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNumber of years\u003c\/td\u003e\n\u003ctd\u003e5 year(s)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eType\u003c\/td\u003e\n\u003ctd\u003eOn-site\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOn-site support\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatibility\u003c\/td\u003e\n\u003ctd\u003eIdeaPad 5 16, Slim 7 16, 7 ProX 14\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e","brand":"Lenovo","offers":[{"title":"Default Title","offer_id":54606463729948,"sku":"5WS1K84311","price":232.3,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0782\/9726\/8508\/files\/SGf-a2-WFki6IWsf9f3apA.c-m_8461f283-a622-4181-8370-c86be8829fc1.jpg?v=1790316996","url":"https:\/\/gkndirect.co.uk\/products\/lenovo-5ws1k84311-warrantysupport-extension-5-years-5ws1k84311","provider":"GKN Direct","version":"1.0","type":"link"}